We Are
Guest's First Hello
We are the leading service provider for remotely operating front desks for hotels based in the US.
What We Do
Manage Check-ins & Check-outs
Ensure every guest receives a smooth, efficient, and welcoming arrival and departure experience.
Handle Reservations & Inquiries
Assist guests with bookings, modifications, and questions while providing accurate and timely information.
Support Hotel Operations
Work closely with hotel teams to ensure smooth day-to-day operations, helping guests while supporting staff behind the scenes.
Resolve Guest Queries & Concerns
Respond promptly to guest requests and resolve concerns with empathy, professionalism, and confidence.
Deliver Exceptional Service
Go beyond expectations by providing friendly, reliable, and memorable service in every interaction.
Every Great Journey Begins With A Purpose
Here's how Kiosist came to life.
The Problem
Staffing shouldn't come at the cost of hospitality. Hotels struggled to find and retain reliable front desk staff- especially for round-the-clock operations.
The Reality
A guest never stops needing help. A late-night arrival, a missed call, or an unanswered question can shape a guest's entire experience.
The Solution
What if the front desk could always be there? Kiosist began with a simple idea: combine skilled people and technology to deliver reliable virtual front desk support.
The Beginning
One person. One vision. One room. It started with one person traveling to the USA to understand the problem firsthand and a team of 3 supporting our first hotel.
The Journey
From one hotel to 100+ properties. Through innovation, research, technology, and an ever-growing team, Kiosist continued to evolve.
Today
A bigger team, a bigger vision- 170+ employees, 100+ properties, 2 offices. One shared purpose: exceptional hospitality.
The idea was born.
Kiosist began its journey.
Onboarded our first hotel.
A team of 3 took the first step- then more hotels and team members followed.
Scaling with trust.
Strengthening systems, processes & technology.
Growing together.
Expanding partnerships. Delivering excellence.
The journey continues…
The best is yet to come!
Our Vision And Mission
To provide hassle-free, cost-effective, and unique front desk assistance, creating memorable stays for every guest who walks through the hotel doors.
To redefine the future of hospitality by combining exceptional people with innovative technology to create unforgettable guest experiences.
Our Core Values
Excellence
We don't settle for simply getting the job done. We strive to deliver our best in every interaction, every task, and every guest experience.
Innovation
We believe there is always a better way to do things. We embrace new ideas, technology, and creative thinking to continuously improve how we work.
Teamwork
Great things happen when people work together. We support one another, share knowledge, and understand that every individual contributes to the success of the team.
Betterment
We believe in continuous improvement- of ourselves, our processes, our technology, and the experiences we create. Every day is an opportunity to be better than yesterday.
People First
Behind every system, process, and interaction are people. We value empathy, respect, and genuine human connection in everything we do.
Adaptability
Hospitality is constantly changing, and so are we. We stay open-minded, embrace change, and adapt with confidence.
Meet The Experts
Our leadership team combines Industry Expertise, Strategic Thinking and a Passion for delivering exceptional Hospitality Solutions.
Henal Dalal
Bhavin Dalal
Vinit Patel
Parshva Shah
Sourabh Patil
